Help Center

Please use the below form. You can also call customer service on +1 (973) 435-3638.

Frequently Asked Questions

Find answers to the most common questions about shopping at ICYBOO. Can't find what you're looking for? Contact our support team anytime.

Contact Us About us

Shipping & Delivery

Do you ship internationally?

How can I track my order?

What payment methods do you accept?

Can I modify or cancel my order?

Orders & Payment

What sizes do you offer?

How do I care for my ICYBOO pieces?

What is your return policy?

Who pays for return shipping?

Contact & Support

How can I reach customer service?

Do you have a physical store?

Who pays for return shipping?

Can I exchange an item?

Products & Sizing

Can I cancel or modify my order?

How do I choose the right dress size?

Is delivery time different for wedding and special occasion dresses?

What if my item arrives damaged?