We select fabrics that feel comfortable on the skin and hold their shape with wear. Each material is chosen for softness, durability, and fit. Care instructions are included on the label inside each garment.
How is your brand different from other women's fashion labels?
Our focus is on fit, comfort, and clean design. We aim to offer stylish, well-made pieces at accessible prices, so you can build a wardrobe that suits your style without compromise.
Do your sizes match standard measurements?
Our sizing follows standard measurement charts. For the best match, compare your measurements with the size guide on each product page. If you're between sizes, our support team can help you choose.
What is the best way to care for my clothing?
Please follow the care label inside each garment for washing and care instructions specific to that item.
Which payment options do you offer?
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are processed securely.
Where can I locate my order number?
Your order number appears in the confirmation email you receive after placing your order, and again in your shipping confirmation email. If you can't find it, check your spam folder or contact us at Support@icyboothelabel.com.
Contact Information
Website name: IcybooCompany name: ICY ECOMMERCE LTDAddress: 6 Arne Street, London, WC2E 9FE, United KingdomE-Mail: Support@icyboothelabel.comContact form: click herePhone: +447546168611Company number: 15655303Customer service: Monday to Friday between 9:00 am to 6:00 pm (GMT).
Shipping & Delivery
Where do you ship orders?
We offer free shipping to all of our orders to everywhere in the UK. Our goal is to provide a reliable and smooth delivery experience, so we work with trusted carriers who help keep shipping times consistent and service levels high.
When will my order arrive?
Orders are processed within 1–2 business days, and delivery typically takes 6–9 business days after dispatch. Once your order ships, you'll receive a tracking email so you can follow its progress.
What if my order has not arrived yet?
If your order hasn't arrived within the expected window, contact us at Support@icyboothelabel.com with your order number. We'll check the tracking details, follow up with the carrier if needed, and keep you updated.
Do you offer free shipping?
Yes. Free standard shipping is available on all orders. We want your items to arrive without extra charges added at checkout.
Are customs fees required for my order?
For most orders, no additional fees apply. However, in some cases, international shipments may be subject to customs duties or import fees depending on your location. Any such charges are the responsibility of the customer.
What should I do if my order is lost during shipping?
Contact us at Support@icyboothelabel.com if your parcel seems lost or stuck in transit. We'll investigate with our shipping partners. If confirmed lost, we'll offer a replacement if your shipping address was correct, or a full refund if the package isn't delivered within 30 days.
How can I track my order?
Once your order ships, you'll receive a tracking number by email. Please note tracking information may take up to 24 hours to become active.
Can I change or cancel my order after placing it?
You can cancel or modify your order within 24 hours of purchase by contacting Support@icyboothelabel.com. After this window, or once your order has shipped, changes may not be possible — but you're welcome to arrange a return once you receive your item.
Returns & Exchanges
What is your return policy?
You can return items within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. To begin, contact us at Support@icyboothelabel.com and we'll guide you through the process. Return shipping costs are the customer's responsibility, unless the item is defective, damaged, or incorrect.
How do I start a return?
Email Support@icyboothelabel.com with your order number and the reason for your return. Our team will review your request and provide approval along with return instructions. Returns must be initiated within 14 days of delivery, and items must still have their original tags attached.
Can I exchange an item for another size or color?
We don't currently offer direct exchanges. If you'd like a different size or item, please return your original purchase following our standard return process, and place a new order for the item you'd prefer.
What condition should items be in to return them?
Returned items must be unused, unwashed, and in the same condition you received them, with all tags attached and in the original packaging.
What if I received an incorrect or damaged item?
Please inspect your order upon delivery and contact us immediately at Support@icyboothelabel.com if you receive the wrong item or notice any damage. Include your order number and photos of the issue if possible — we'll evaluate and make it right at no cost to you.
Size & Fit
How can I choose the right size?
Each product page includes a size chart with measurements for that specific item. Compare your own measurements to the chart to find the closest match. If you're between sizes or need advice, our support team is happy to help.
How do I measure myself accurately?
Use a soft measuring tape and take your measurements in front of a mirror. Measure your bust at the fullest point, your waist at the narrowest point, and your hips at the widest point. Compare your numbers with the size chart on the product page.
What should I do if an item doesn't fit?
If the size isn't right, contact our support team at Support@icyboothelabel.com within 14 days of delivery to arrange a return. Since we don't offer direct exchanges, you're welcome to place a new order for the correct size once your return is approved.
