Shipping Policy

At ICYBOO, we ship to most countries worldwide. Our priority is to ensure your order arrives safely and on time, wherever you are. 

Order Processing Time

Due to high demand during our ongoing promotions, dispatch may experience slight delays. We appreciate your patience.

  • Order processing begins 24 hours after your order is completed.
  • During this 24-hour window, you may request an order change or cancellation.
  • Once processing has started, we are unable to make modifications or cancellations.
  • All orders are prepared and shipped within 24 to 48 business hours after payment confirmation and the processing window.

You will receive a shipping confirmation email with your tracking link once your order has been dispatched. Please allow up to 4 days for tracking updates to appear.

Estimated Delivery Times

Delivery times vary by destination. Below are estimated windows after dispatch using Standard Tracked Shipping:

  • Europe: 5–7 business days
  • United States & Canada: 5–9 business days
  • United Kingdom: 5–8 business days
  • United Arab Emirates: 7–11 business days
  • Saudi Arabia: 7–11 business days
  • Australia & New Zealand: 7–10 business days
  • Mexico: 8–11 business days
  • Rest of the World: 9–13 business days

Customs, Duties & Taxes

All customs duties and taxes are fully covered during the shipping process. You will not be required to pay any additional charges upon delivery, regardless of your location. Our goal is to ensure a smooth and transparent shopping experience from start to finish.

Shipping Availability

We deliver to almost all countries worldwide. A few remote regions or islands may be excluded.

  • If your country appears at checkout, we can ship to your location.
  • If you experience any issues placing your order, please contact our support team.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of the delivery date (or expected delivery date for lost packages). We will work with you to resolve the issue as quickly as possible.

Order Changes & Cancellations

You have a 24-hour window after placing your order to request any changes or cancellations. After this period has passed, or once the order has entered processing, modifications are no longer possible.

To submit a request, please contact us immediately at contact@icyboo.com.

Türkiye Shipping Information

We ship orders to Türkiye using reliable international carriers. Once your order is dispatched, you will receive a tracking number by email to follow your delivery.

International shipments to Türkiye may be subject to customs duties, taxes, or import fees based on local regulations. These charges are determined by Turkish customs and must be paid by the customer if they apply.

Customs processing may also cause delivery delays which are outside our control.
 Estimated Delivery Times 25–29 business days For more information about shipping to Türkiye, please contact our support team. 📦

Company Information

ICYBOO is operated by ICY ECOMMERCE LTD, a company registered in the United States.

Registered Office Address:
71-75, Shelton Street london london WC2H 9JQ United Kingdom

Customer Service

Email: contact@icyboo.com
Phone: +31 6 10033432
Business Hours: Monday to Friday, 09:00–18:00 (GMT)

We aim to respond to all inquiries within 24 hours.

Last updated: March 21, 2026